Website Experience and CRO Manager Job at PerfectServe, Remote

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  • PerfectServe
  • Remote

Job Description

Role Description

You own the website end to end: the experience, the journey, and the conversion. In healthcare, trust is the first thing a buyer is deciding, and our site is where they decide it. You make it fast, clear, accessible, and persuasive, and you treat every page as a conversion surface to be tested and improved.

You are both strategic and hands-on. You can build a landing page that converts, diagnose why a form leaks, and structure a page so it’s discoverable by search engines and AI assistants alike. You care about what to remove as much as what to add.

What You’ll Own

  • Website experience and performance
    • Own performance, usability, and consistency across campaigns, landing pages, forms, and conversion paths.
    • Build, maintain, and optimize pages; translate briefs and wireframes into responsive, accessible, high-performing experiences.
    • Manage CMS infrastructure, component libraries, and site governance.
    • Continuously improve site speed, schema, crawlability, and site health.
    • Report out to the marketing team and stakeholders the performance of the site, trends, testing roadmap and results from tests.
  • Conversion rate optimization
    • Run a disciplined experimentation program across landing pages, forms, CTAs, and flows.
    • Design and execute A/B and multivariate tests; turn behavior and performance data into prioritized changes.
    • Improve conversion across the buyer journey, from first visit through sales handoff, in partnership with Performance and Revenue Operations.
  • Discoverability across search and AI
    • Optimize structure, metadata, and content hierarchy for traditional search and AI-driven discovery.
    • Partner with content and product marketing so pages are structured for clarity, semantic relevance, and machine-readability.
  • Site-side analytics and instrumentation
    • Own tracking, tagging, and instrumentation on the web properties so conversion data is trustworthy.
    • Monitor site performance, surface trends and issues early, and report what’s working.

What You Don’t Own

  • Martech administration, CRM workflows, lead routing, and reporting infrastructure
  • Nurture program logic and automation — that’s the Lifecycle Marketing Manager.
  • Paid channel strategy — that’s the Director, Performance Marketing.

Key Performance Indicators

  • Site conversion rate.
  • Visit-to-lead and lead-to-Demo-Requested, improving against baseline.
  • Technical health.
  • Core Web Vitals, page speed, and accessibility scores at or above target.
  • Experiment throughput and win rate.
  • Number of tests shipped per quarter and the lift captured from winners.
  • Schema coverage, indexation health, and AI-assistant citation rate on priority pages.
  • Friction reduction.
  • Form abandonment and path drop-off, trending down.

Qualifications

  • 3–5 years in web development, conversion optimization, or digital experience management.
  • Working knowledge of HTML, CSS, JavaScript, and modern CMS platforms (WordPress and Webflow knowledge required).
  • Demonstrated CRO and experimentation experience, with results you can point to.
  • Familiarity with modern technical SEO and AI-era discoverability: schema, semantic structure, and site performance.
  • Strong analytics: GA4, heat mapping and session recording, and performance reporting.
  • A strong sense of design, hierarchy, and user experience, and the judgment to know that great experiences are often defined by what they remove.

Nice to Have

  • Experience marketing into healthcare or regulated industries; familiarity with HIPAA considerations.
  • Experience with ABM platforms, intent data, personalization, or attribution tooling.
  • Comfort in Figma and close collaboration with design.

Benefits

  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

Job Tags

Full time, Immediate start, Remote work

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