Job Description

Overview:

Supply Chain Supervisor

As a Supply Chain Supervisor, you will directly influence customer experience for thousands of daily orders—leading a frontline team in a fast ‑ paced e ‑ commerce fulfillment environment where safety, service, and speed matter every day. The Supervisor reports to the area Operations Manager and is a key leader responsible for departmental performance within a high-volume retail distribution center servicing 93 brick and mortar stores as well as direct to consumer eCommerce fulfillment. This role leads a team of 10-20 hourly associates and ensures the safe, efficient, and cost-effective execution of operations while providing best in class service to our customers.

Primary Role Responsibilities:

Operational Leadership & Performance

• Provide hands-on leadership for the assigned associate team to achieve departmental objectives.
• Own departmental performance against key metrics including safety, service level, cost, productivity, and quality.
• Serve as first escalation point for any process, operations, or people concerns.
• Analyze operational procedures and processes to suggest improvements in assigned area.

Safety & Compliance

• Championing a safety culture focused on prevention by setting clear expectations, reinforcing safe behaviors, and holding associates accountable for compliance.
• Ensure adherence to all safety, environmental, and regulatory standards (OSHA, company policies, site procedures).
• Participate in incident investigations and corrective action plans; proactively identify and mitigate safety risks.
• Ensures equipment in the assigned functional area is well maintained. Partner with maintenance team on any repair needs.

Cost Management & Productivity

• Identify bottlenecks and recommend process improvements for efficiency.
• Use analytics and root cause analysis to address performance gaps and variability.
• Own departmental budgets and actively manage controllable costs while maintaining service and quality standards.

Service & Customer Experience

• Ensure consistent achievement of service commitments, including order accuracy and on time shipping.
• Maintain team member production, accuracy, and attendance records.
• Participate in root cause analysis and implement sustainable corrective actions for service failures or variability.

Leadership Development & Culture

• This role has direct authority over daily labor planning, deployment, performance management, and continuous improvement initiatives within the assigned department.
• Ensure all company policies are adhered to and perform coaching conversations as needed.
• Foster a culture of engagement, accountability, and continuous improvement.
• Model inclusive leadership and reinforce company values across the organization.

Qualifications & Skills:

• Bachelor’s degree, or equivalent work experience.
• 1-3 years of leadership experience in retail distribution, fulfillment, e-commerce, or high-volume warehouse operations .
• Proven experience leading frontline hourly teams.
• Experience with MS Office including Outlook, Excel and Word. WMS and labor management systems experience a plus.
• Excellent communication and people skills.
• Familiarity with lean concepts and continuous improvement methodologies.

Key Competencies:

• Results driven operational leadership.
• Ability to develop and coach associates. High accountability with a hands-on leadership style.
• Detail oriented with the ability to operate with minimal supervision.
• Ability to stand and walk on concrete for the entire 8-hour shift.
• Ability to work extra hours and days during the peak season to support our customers.
• Effective communication, change management, and collaboration skills.
• Ability to meet deadlines while remaining calm and displaying confident leadership under pressure.

 

What do you get:

• First shift Monday – Friday role (extended hours and days may be required during the peak season)
• Opportunity to shape production strategy in a high growth environment.
• Collaborative culture with strong cross functional partnerships.
• Professional development and advancement opportunities.
• Competitive compensation and benefits package including medical/dental/vision, paid PTO and holidays,

401(k) plan with company match.

• Merchandise discount at all Catalyst Brands (JC Penney, Brooks Brothers, Aeropostale, Lucky Brands, and Nautica).

About JCPenney:  

 

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store,  jcp.com . JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit  jcp.com   and follow JCPenney on   Facebook ,  Instagram , and   Twitter . 

 

For more opportunities to join our team please visit our  careers page . 

Pay Range: USD $70,000.00 - USD $80,000.00 /Yr.

Job Tags

Hourly pay, Full time, Work experience placement, Worldwide, Monday to Friday, Shift work, Day shift

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