Job Description

Department: Housing Matters

Program Area: Supportive Services for Veterans Families (SSVF)

Employment status: Full time hourly, Non-Exempt, Grant funded

Reports to: Program Coordinator Assistant

Position Summary: The SSVF Case Manager provides intensive, housing-focused case management services to Veterans and Veteran households, including single Veterans and Veterans with families , experiencing homelessness or housing instability. This role is responsible for assessment, service planning, coordination of temporary financial assistance and ongoing support to ensure housing stabilization and long-term housing retention in accordance with VA SSVF guidelines.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.

Duties and Responsibilities:

• Conduct outreach, intake, eligibility screening, and comprehensive assessments for Veterans seeking SSVF assistance.
• Develop, implement and regularly update individualized Housing Stability Plans with program participants.
• Coordinate and monitor service delivery, including referrals to VA benefits, mainstream resources, health care, legal services, and supportive services.
• Manage Temporary Financial Assistance (TFA) in compliance with SSVF fiscal and program requirements.
• Maintain timely, accurate documentation in HMIS and required VA reporting systems.
• Conduct regular home visits and follow-up contacts to support housing retention for single Veterans and Veteran families.
• Collaborate with Housing Navigators to secure housing placements and address landlord-related concerns.
• Participate in supervision, team meetings, trainings, and quality improvement activities.
• Ensure compliance with UWFC policies, confidentiality standard, and all VA regulations.
• Perform other duties as assigned by supervisory staff.

Qualifications:

Education: Bachelors' degree in social work, or a related field preferred,

• Minimum of two (2) years of experience in case management, preferably with Veterans or individuals experiencing homelessness.

Requirements:

• Valid NC Driver’s License, auto insurance, and reliable vehicle for business use.
• Ability to pass a background check and provide references.
• Intermediate computer skills, proficient in MS office particularly with EXCEL.
• Strong presentation, communication, and conflict-resolution skills.
• Able to interact compassionately and professionally with program participants.
• Ability to communicate effectively with individuals experiencing barriers.
• Strong documentation, organizational and interpersonal skills and ability to prioritize tasks independently.
• Hybrid office position: Monday-Thursday Office, Friday remote.

Supervision: This position does not exercise supervisory authority.

Physical Requirements:

• Ability to move throughout the office to access files and supplies.
• Ability to lift up to 20 pounds occasionally.

Compensation and Benefits:

• Competitive hourly wage commensurate with experience.
• Full benefits package, including health, dental, vision, 401K plan and retirement distribution plan.
• Paid vacation, sick leave and wellness days.
• 12 paid holidays annually.

EOE

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