Job Description
We are hiring a Social Media Community Manager to join a top beauty company in NYC. This freelance role will run until December 2026 with potential to extend and will be hybrid in their NYC office.
Responsibilities:- Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms
- Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds
- Maintain brand tone of voice and ensure responses align with approved guidelines
- Flag customer service issues, influencer requests, and sensitive comments in real time
- Support the care gifting team with mailers and surprise and delighting
- Keep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)
- Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible
- Update FAQs as new questions arise
- Ensure daily and weekly boards are up to date
- Add community insights, tracker updates, and pending questions to agendas
- Contribute insights and screenshots to monthly recaps
- Support Account Leads with data tracking and reporting preparation
- Stay informed on relevant social trends, formats, and beauty culture moments
- Identify recurring community patterns or FAQs and flag to Senior CM
Required Qualifications:- 1+ year of community management experience (agency preferred)
- Experience managing high-volume organic social communities
- Familiarity with tools such as Sprinklr, Dash Social, or similar
- Strong written communication skills and attention to grammar
- Ability to manage multiple tasks and deadlines simultaneously
- Customer service experience is a plus
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page DistinctionSolomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon PageFounded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
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Job Tags
Hourly pay, Contract work, Freelance, Work at office