Job Description

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Opportunity for advancement

About Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day . We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 32 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe. Our franchisees are integral to our growth and you along with our Home Office team, support and coach our franchisees as they reach new heights of success. As a Franchise Business Coach, you are leading the relationship with franchisees and influencing them to increase their profitability. You will help grow our emerging national brand into a powerhouse of successful franchisees in the coffee & tea space.

A Franchise Business Coach is the first line of support for our franchise owners. As an FBC, you will first train to be an operations expert by completing cafe management training within 12-24 weeks and learning what it takes to operate a coffeehouse at its highest level. Once proficient, you will assist our FBC team to improve the performance and profitability of franchisees' cafes. You will influence and encourage franchisees by coaching, training, developing, and facilitating strategic operations and marketing initiatives to promote their sales growth and profitability. You will ensure consistency in brand standards, develop action plans to identify areas of opportunities, and recommend solutions based upon best practices to ensure maximum results. The position requires the ability to travel up to 30% of your time to help open new cafes outside of Michigan and visit current cafes to view and audit their operations and provide franchisee support.

Requirements

• Located in Michigan and able to travel and work in our Ann Arbor home office.
• 1+ years in a franchise consultant role, leadership role, field support role, or as a business owner.
• Professional experience in the franchise industry.
• A bachelor’s degree in business, marketing, finance or related field.
• Management experience in the food industry preferred.

Qualifications

Operational Excellence

• Demonstrated record of meeting operational goals & maximizing revenue in a food service or hospitality position.
• Proven understanding of financial drivers of business operations. Profit and loss statement proficiency.
• Proven ability to determine expectations, measure effectiveness, and enforce quality standards.
• Excellent time management, organization, prioritization, and analytical skills.
• Excellent problem resolution skills with a creative, solution-oriented mindset.
• Embraces new technology, masters it quickly, with the goal of bringing the advantages to support franchisees.

Coaching

• Excellent leadership, interpersonal, influence, and coaching abilities.
• Ability to influence without authority.
• Ability to influence people resulting in positive and impactful results.
• Ability to identify challenges and map out potential resolutions quickly and effectively in an organized manner.
• Ability to work cross functionally across operations and marketing in order to provide solutions for franchisees.
• Excellent problem resolution skills with a creative, solution-oriented mindset.

Communication

• Strong verbal and written communication skills (phone, email, documents, in-person, and presentation).
• Capacity to remain calm when challenged and uphold professionalism when working through conflict.
• Must be detail oriented and communicate thoroughly in all aspects of your work.
• Strong conflict resolution skills with the ability to respond strategically.

Flexible & Eager Learner

• Ability to learn quickly and easily adapt to a dynamic work environment.
• A strong desire and curiosity to learn new skills and knowledge.
• Complete other tasks and projects as assigned by leadership.

Other Skills

• Adept at working independently with minimal supervision.
• Experience with Microsoft Word, PowerPoint, Excel and G-Suite products.

What We Offer

• Competitive starting salary
• Health insurance
• Paid vacation & holidays
• Retirement plan matching
• Innovative, fun culture

Submission for consideration

Cover letter noting your available start date & desired salary. Resume, references, and LinkedIn profile.

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.

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