Job Description

Position Summary:

Supervises and coordinates the activities of the Casino cashiering function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.; Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.; Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.; Ability to count chips and paper currency quickly and accurately.; Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.; Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.; Ability to learn and utilize knowledge of policies and practices involved in the human resources function.; Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.; Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.; Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, and Word.; Completion of high school or basic education equivalency preferred.; "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately".;

Place of work: onboard a cruise ship.

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